Ku77's Privacy Policy — Our commitment to protecting your data

Ku77 (referred to herein as "we", "us", or "the Platform") places the highest importance on the privacy of its members. This Privacy Policy explains what information we collect when you use the ku77 website and services, how we use it, and how we keep it secure.

This Privacy Policy applies to all ku77 services — including website browsing, account registration, gameplay, financial transactions, and customer support interactions. By using the ku77 website, you are considered to have agreed to the terms of this Privacy Policy.

We follow international data protection standards, in particular the guidelines of the GDPR (General Data Protection Regulation). This policy may be updated at any time, and the "Last Updated" date at the top of the page will reflect any changes.

Ku77 collects your information in several ways. Below is a detailed breakdown of what types of information are collected:

We only collect information that is necessary to provide our services. No unnecessary or excessive data is collected.

Ku77 uses the information it collects for the following purposes:

• Account Management: To secure registration, login, and account safety.
• Identity Verification: To verify age and identity as part of the KYC process.
• Payment Processing: To process deposits and withdrawals securely.
• Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To address your complaints and inquiries.
• Promotions: To send you relevant offers based on your preferences (with your consent).
• Legal Obligations: To comply with regulatory requirements.
• Service Improvement: To improve platform quality and performance.

Ku77 stores your data on secure servers. All data is protected with AES-256 encryption. Multiple layers of security are in place to prevent unauthorized server access.

• Active Account: Data will be retained for as long as your account remains active.
• Closed Accounts: After account closure, data may be retained for up to 5 years as required by law.
• Financial Transactions: All financial records are retained for a minimum of 5 years in accordance with legal obligations.
• Contact Information: Support tickets and chat records may be retained for up to 1 year.

Upon expiry of the retention period, your data will be securely deleted or anonymised so that your identity can no longer be identified.

The ku77 website uses cookies and similar tracking technologies. These help improve your browsing experience and maintain the platform's functionality.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to analyze website usage.
• Security Cookies: Used to detect and prevent fraud and bot activity.

You can disable non-essential cookies through your browser settings. However, doing so may limit some features of the website.

Ku77 does not generally share your personal data with third parties. However, limited information may be shared in the specific circumstances outlined below:

• Payment Providers: Payment providers such as bKash, Nagad, and Rocket receive only the information needed to complete transactions.
• Identity Verification Services: Approved third parties may verify your identity as part of the KYC process.
• Legal Authorities: Data may be disclosed under court order or other legal obligations.
• Fraud Prevention Services: A specialist firm in cybersecurity and fraud prevention.

In such cases, only the minimum necessary information is shared, and third parties are required to comply with our privacy standards.

As a ku77 member, you have the following rights over your own data:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain circumstances, you may request the deletion of your data.
• Right to Restrict Processing: In certain cases, you may request that processing of your data be restricted.
• Right to Data Portability: You have the right to receive your data in a portable format.
• Right to Object: You may opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team. Please note that certain data may need to be retained due to legal obligations.

Ku77 uses industry-leading security technology to protect your data. Our security framework is multi-layered:

• SSL/TLS Encryption: All data exchanged between you and our servers is secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): OTP verification adds an extra layer of security to your login.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Regular Audits: Third-party security experts conduct regular audits of our systems.
• Data Backup: Regular backups are maintained at secure offsite locations.
• Staff Training: All our staff receive regular training on data protection.

In the event of a data security breach, we will notify affected members within the legally required timeframe and inform the relevant authorities.

Ku77's services are strictly for users aged 18 and above. We do not collect or process the data of anyone under 18 under any circumstances.

• Age verification is mandatory at the time of registration.
• Additional identity documents may be requested in cases where there is reasonable suspicion.
• Any account found to belong to a minor will be closed immediately.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our privacy team. We aim to respond within 48 hours.

• Chat with us directly via Live Chat — available 24/7.
• You can submit a detailed complaint via email.
• Submit a written request to delete or correct your data.